FAQ
What’s the weight of the figurine?
The specific weight of the item depends on the type, whether single or multiple. Please keep in mind that the weight will be affected by add-ons like a car or a chair. The net weight of a single figurine is about 500g (17.5 oz.), that leads to about 700g (24.5 oz.) when packaged.
What are the figurines made of?
We use high-quality polymer clay, a type of nontoxic, polychrome, and transformable material that can make your figurine very vivid and alive-looking.
How many photos do I have to send?
Two high-definition photos (full body & front face) of the person to be crafted is a must, and two more additional photos showing your side face and 45° angle face view (as shown below) are very preferable. So our artists will get a better insight of your overall appearance. A good picture can lead directly to greater resemblance.
Can I make additional requests?
Yes. Please refer to DESCRIPTION tab under the product page.
Can I change the pose/uniform of the figurine?
Yes. Please refer to DESCRIPTION tab under the product page.
Can I change the face photo?
Yes. Please refer to DESCRIPTION tab under the product page.
Can I add an accessory to my figurine?
Yes. Please refer to DESCRIPTION tab under the product page.
Do you accept payments other than by PayPal?
Yes.
How long does it take to process, ship and receive my product?
The handcrafting process for our customized clay figurines takes approximately 7-12 business days, considering that each item is 100% handmade and tailored to your specifications. Please note that during busy seasons such as Christmas or other special holidays, the processing time may vary. However, if you require a last-minute gift, we also offer an expedited service on your way to checkout to ensure timely delivery. For shipment information please refer to Delivery Policy at the footer for more details.
Can I see a midway proof of the figurine before it is finalized?
Yes, we offer the option for customers to receive a picture of amidway proof via WhatsApp during the sculpting process. This allows you to review and provide feedback on the work in progress, ensuring that it meets your expectations. To ensure timely production, we kindly request that you review and reply to the midway proof of your figurine within 24 hours. If we do not receive a response within this timeframe, we will assume that you are satisfied with the current appearance and will proceed with the finalization of the figurine accordingly. Please note that customers that choose 1-Day Express service WILL NOT be offered midway proof; customers that choose 3-Day Fast service will be responsible for the delay if fail to reply in time.
What if my figurine is broken when I receive it in the parcel?
Our products are very well-packed, and damages during shipping rarely occur. However, if this happens, please refer to Refund Policy page at the footer for solutions.
Which countries does you ship to?
Australia, Austria, Belgium, British, Brazil, Canada, Chile, China, Colombia, Cyprus, Denmark, Egypt, Finland, France, Germany, Greece, Hong Kong, India, Indonesia, Ireland, Israel, Italy, Japan, Kenya, Korea, Mexico, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Saudi Arabia, Singapore, South Africa, Spain, Sweden, Switzerland, Thailand, United Arab Emirates, United Kingdom, United States, United States Minor Outlying Islands. If your country is not listed, please Contact Us.
Does the total price at checkout include taxes?
No. The recipient of an international shipment may be subject to a value-added tax (VAT) or import taxes, customs duties, and fees levied by the country of destination.These charges must be paid by the recipient upon arrival of the product. jaychowl.com has no control over these charges, nor can we predict what they might be. Please refer to Delivery Policy for more information.
Do you allow refunds or cancellations for customized figurines?
No. We cannot accept any requests for cancellation or refunds due to the personalized nature of the product. Please refer to Refund Policy for more information.
What if I'm satisfied with the similarity of the figurine compared to my photo?
The finalized figurine aims to closely resemble the subject in the uploaded picture; however, it's important to note that achieving an exact replica may vary due to the artistic interpretation and the handmade nature of the process. Our skilled artisans make every effort to capture the unique features and characteristics of the individual in the figurine. While we strive for a high level of resemblance, slight variations may occur to ensure the best possible representation in the chosen medium of clay. Rest assured, we work diligently to create a personalized and cherished keepsake that captures the essence of the subject as accurately as possible. However, the physical item might slightly differ from your picture due to light, picture resolution, angle, undefined facial expression, etc. We promise at least 80-90% resemblance is our bottom line!
Can I make a bobblehead of a celebrity or professional athlete?
We are unable to create a custom bobblehead of a celebrity or a professional athlete without their permission. If you can verify the relationship and obtain permission, we will provide an authorization form. If this will not work for you, we can create a custom figurine of a celebrity's body (same clothing, pose, body type, etc.) with a custom head of a friend, coworker, spouse, yourself, etc.
